Data Privacy Notice:

Xymbolic IT Solutions Provider Corporation respects your privacy and is committed to protecting personal information processed through the XymbolicPH Support Center.

This notice explains how personal information submitted through the Support Center may be collected, used, stored, accessed, disclosed, and otherwise processed in connection with technical support and service requests.

1. Personal Information We May Process

Depending on the nature of the support request, the Support Center may process:

• Name of the requestor or site contact person
• Email address
• Contact number
• Company, organization, school, department, or project site
• Account and portal identification information
• Device, equipment, network, or system information
• Information included in ticket summaries, descriptions, replies, and attachments
• Ticket history, support correspondence, and resolution information,
• date and time information associated with support requests,
• and other information voluntarily provided for troubleshooting or service coordination.

2. Purposes of Processing

Personal Information Submitted Through the Support Center: May be processed to:

• ; receive, authenticate, and manage support requests
• ; identify and communicate with requestors and authorized contacts
• ; classify, route, prioritize, and assign tickets
• ; investigate and troubleshoot reported problems
• ; coordinate remote or on-site technical assistance
• ; provide ticket updates, notifications, and resolutions
• ; maintain support histories and service records
• ; monitor service quality and applicable service-level commitments
• ; protect the security and integrity of the Support Center
• ; and comply with legal, regulatory, contractual, and legitimatebusiness requirements.

3. Data Minimization:

Please provide only the information reasonably necessary to process your support request.

4. Access and Disclosure

Information contained in support tickets may be accessed by authorized Xymbolic personnel and authorized service providers or project stakeholders when access is necessary to investigate, coordinate, or resolve the reported concern.

Information will not be used or disclosed for purposes incompatible with the purpose for which it was collected, except when authorized or required by applicable law.

5. Retention

Support records will be retained only for as long as reasonably necessary for support administration, service history, security, contractual, legal, regulatory, and legitimate business purposes. Records that are no longer required will be disposed of in accordance with applicable retention and secure-disposal procedures.

6. Protection of Personal Information:

Xymbolic applies reasonable organizational, physical, and technical safeguards intended to protect personal information against accidental or unlawful destruction, alteration, loss, unauthorized access, disclosure, or other unauthorized processing.

7. Rights of Data Subjects

Subject to applicable legal requirements and limitations, data subjects may exercise rights provided under Philippine data privacy law, including rights relating to information, access, objection, correction, rectification, erasure or blocking, and data portability.

8. Privacy Contact:

For questions, concerns, or requests concerning personal information processed through the XymbolicPH Support Center, contact the

Data Protection Officer/Privacy Contact.
Xymbolic IT Solutions Provider Corporation
Email: dataprotection@xymbolic.com.ph
Contact Number: +63.919.9915.377

9. Updates to This Notice:

This notice may be updated when there are changes in the Support Center, organizational privacy practices, applicable requirements, or the purposes and manner of processing personal information.

Last updated: 14 October 2026